Our quality policy

 

 

The aim of the Autosécurité Group is to implement and support the organisation of its services, focusing on constant improvement, maintaining the skill of its employees at a high level and satisfying the needs of its customers.

 

Our ultimate aim is to ensure that:

  • Our customers and their vehicles are correctly welcomed and dealt with as quickly as possible ;
  • The inspection certificates issued correspond with the actual condition of the vehicle at the time it is presented ;
  • Applications for driving licences reflect the driving skills and aptitude expected of the candidate at the time of his/her test ;
  • Inspections and tests are consistent across the whole organisation.

 

Our certifications

 

The Autosécurité Group is ISO 9001-2015-certified for all of its activities.

Integrity – impartiality – incorruptibility

Our decisions and actions reflect the highest requirements when it comes to professional ethics. Autosécurité is independent of all parties and has no interest in the items inspected. Our staff are not subject to any commercial, financial or other pressure.

All of our inspection and examination centres are accredited and audited by the Wallonia Public Service (sites located in Wallonia).

Autosécurité Management is on its guard at all times to prevent the risk of corruption among its members of staff.

Qualified staff

We attach the greatest importance to the qualifications of our staff and their drive to achieve excellence in the service provided to our customers. As soon as they join us, our staff become part of an ongoing learning process (training courses, certifications). This enables them to keep updating and expanding their skills.

 

 

Fully in control of equipment

Our measuring equipment is maintained and calibrated regularly by our maintenance department.

It is also monitored externally by the ‘metrology’ department of Vias institute.

Measurement and analysis: monitoring processes

By implementing ongoing corrective, preventative and enhancement action plans, we are able to offer you services that meet your requirements.
The various indicators, satisfaction surveys and the results of internal audits are examined annually and compared with targets. This enables us to adapt the components of the quality management system so that we can keep on improving it.

Focus on customers

We do everything we can on a daily basis to keep on improving the service we provide by better taking your wishes and requirements into account. This is done in particular by:

  • improving management of waiting times – for example by the way appointments are made and by the use of webcams;
  • reducing waiting times for driving tests.

We are always listening to you so that we can adjust our services better to meet your needs.
If you have any suggestions or observations about the way we work, please let us know by completing the contact form available from our website (FAQ).